Customer Experience

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...

To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter...

So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...

Retailers would usually look upon the year-end with great anticipation. No one can blame them, as said season has generally...

Article by Epson Today, technology is rewriting operating models across all sectors, but perhaps the retail industry has felt a...

The customer experience (CX), user experience (UX), and user interface (UI). These three words are often used today among copywriters,...

We need to socialise. It is just in our nature to communicate and work with each other. This critical need...

When we talk about retailers, only a few specific brands come to mind. The unfortunate truth is that many of...

There will be situations when everything is in upheaval. One such situation exists right now, in the form of COVID-19....