Customer Experience

If there is one thing we can take away from the Covid-19 pandemic, it is that retailers are becoming ever...

Customer experience was important before Covid19, but it was trapped in the category of "good to have". Consumers often sought...

Before the advent of modern technology, customers only consider price and quality before deciding to buy. However, in today’s world,...

Customer experience and digital transformation are two concepts that we have been hearing about for years. But, in many organizations,...

Episerver, a pioneer in the Gartner Magic Quadrant for Digital Interface Platforms, announced that its acquisition of Optimizely, the experimental...

In a matter of months, businesses all over the world are severely affected because of the COVID-19 pandemic. Hence, as...

When talking about products and services, there are many options that customers can choose from the company. However, they still...

The customer experience is the product of an interaction between an organisation and a customer over the duration of their...

Customers have the prerogative to choose your brand and bring success to the company. Or they can go to the...

It’s a challenging year for businesses. Yet, at the same time, some professionals see this as a chance to create...