Customer Experience

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish...

Maintaining an exceptional customer experience has proven itself challenging over the course of the pandemic, especially since many organizations are...

Developing a customer-first culture can be the difference between a highly successful customer experience initiative, or one that falls flat....

With a new year comes new aspirations and goals. Unfortunately, planning new goals may be rather difficult for some businesses...

2022 is here, and with it comes new ideas and opportunities. If it hasn't already been done, now is the...

As some of you may know, at the end of the year I like to look ahead to the coming...

SRM is a leading advisory business with a focus on financial services operating across Northern America and in Europe. I’m proud...

Is the level of experience your customers receive is dependent on which employee they encounter? Are there certain employees on...