A Good Reply to a Bad Review
So you received a bad review. It was bound to happen eventually. Sometimes, consumers will have a bad experience with...
3 Things For Retail To Consider For The Festive Season
Retailers would usually look upon the year-end with great anticipation. No one can blame them, as said season has generally...
Bringing New Dimensions to Retail Customer Engagement with Projection
Article by Epson Today, technology is rewriting operating models across all sectors, but perhaps the retail industry has felt a...
Differentiating CX From UX and UI
The customer experience (CX), user experience (UX), and user interface (UI). These three words are often used today among copywriters,...
Scratching The Human Engagement Itch in The New Normal
We need to socialise. It is just in our nature to communicate and work with each other. This critical need...
Will 5G Change How We Approach The Customer Experience?
When we talk about retailers, only a few specific brands come to mind. The unfortunate truth is that many of...
Feedback: The Key to a Successful CX Strategy
There will be situations when everything is in upheaval. One such situation exists right now, in the form of COVID-19....
Avoiding Mistakes While Building A Holistic CX Strategy
Businesses have come to realise that a strong and impactful customer experience can hold a lot of weight in the...
Commerce Will Never Be The Same Again
Unlike many traditional brick and mortar businesses, demand for e-commerce brands have skyrocketed as retail operations have come to a...
The Long Road Ahead for Asia’s Digital Banks
Digital banking has been gathering steam in Asia for awhile now. It has grown to the extent that Asia is...
