Leveraging On A Platform To Deliver Better CX To Clients
SenateSHJ is leveraging Sugar’s customer experience (CX) to deliver better service to its clients in Australia and New Zealand. The...
CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.
SenateSHJ is leveraging Sugar’s customer experience (CX) to deliver better service to its clients in Australia and New Zealand. The...
The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...
The business landscape has changed drastically as more people use their smart devices because of the COVID-19 pandemic. For some,...
It’s a fact that bad customer experience can make consumers leave and never return. But, we can measure the value...
https://www.youtube.com/watch?v=IaqSKeW_kk8
Many customers have fallen out of the habit of doing business; no small thanks to the Covid-19 pandemic. As such,...
https://youtu.be/rhN4DSkFdCE
It seems like we are far from seeing the light at the end of the tunnel surrounding the global pandemic....
SMEs in India can now be completely paperless, utilize remote and secure onboarding solution. Mastercard has agreed to partner up...
Cloud communications provider Twilio is making its biggest acquisition to date. The company is paying $3.2 billion to acquire Segment,...