Where is the Customer Experience Heading?
The face of business is changing even as we speak and COVID-19 has accelerated this change even further. Like ever...
Things to Never Say When Interacting With Customers
COVID-19 has caused widespread disruption to both businesses and the supply chain. Anything to do with physical contact has faced...
Understanding The Customer Via Social Media
Every industry operates differently. Depending on what product or services a company offers, operations can change ranging from slightly to...
5 Areas Where the Omnichannel Experience May Hit a Wall
Business has changed significantly over the past few decades. New and emerging trends and technologies have transformed how business is...
How to Keep CX Thriving From Home
With the COVID-19 pandemic winding down in a number of countries, businesses are still hesitant to return their workers to...
Maintaining the Experience on a Shrinking Budget
COVID-19 has caused more damage to businesses than anyone could have imagined. Sales, revenue, finances, cash flow, all have seen...
Handing Over Control to the Consumer
For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...
Gamification of the Customer Experience
The customer experience is ever-evolving. This makes it hard to pin-point exactly what must be done to keep customers engaged...
Happy Customers Talk, So Help Them Talk Louder
Got a happy customer who is singing your praises? Then why not give them a megaphone? According to extensive research...
Masterful Customer Experience: The Tale of Joshie the Giraffe
Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...
