Using Customer Reviews to Unlock Your Competitive Advantage
As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it...
CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.
As any small business owner knows, online reviews can be tricky. Positive reviews make you feel like you’re killing it...
There are more than 70,200 7-Elevens across the planet according to a 2020 estimate. But there is one country where...
By Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as...
Singapore's business process outsourcing (BPO) provider, TDCX aims to raise as much as US$400 million (S$538.3 million) in an initial public...
Kakao Corp. and its listed subsidiaries have lost more than $16 billion in market value this month as South Korea ramps...
US payments giant PayPal Holdings Inc said it would acquire Japanese buy now, pay later (BNPL) firm Paidy in a...
The smartphone industry is massive. Each and every year, the revenue from smartphone sales is about US$400 billion and over...
According to an annual report by Facebook Inc and Bain & Co, the Southeast Asia region added 70 million new...
About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So,...
Not quite a decade ago, the potential for defective Takata Corp. air bags to explode in a crash erupted into...