250 Million Microsoft Customer Records Exposed Online
From a recent report, it was revealed that as much as 250 million Microsoft customer records have been exposed online...
Impact of 5G on Customer Experience in the Telecom Industry
5g is the revolutionary technology which can significantly change customer experience for the better across all industries. Implementing it however, requires some time and...
Top 10 leading CX brands in Mexico
In 2019, the demand for a high level of cx in Mexico increased. Mexican consumers though rather have a forgiving...
Ernan Roman
Ernan’s Articles on cxp.asia 4 Ways To Build A Better Loyalty Program About President, ERDM Corp. Author, Voice of the Customer...
Customer Experience declining with Fraud
In this modern technology driven world, accessibility to information is on everyone’s fingertips. But what happens when that information gets onto the...
Top 10 leading CX brands in Luxembourg
Luxembourg is filled with diversity. Being populated by more than 170 nationalities with more than 180,000 Belgian, German, and French...
Role of Data in Customer Experience Practice
One way of ensuring great customer experience practice is being followed is by creating a customer journey map. In order...
Top 10 leading CX Brands in Italy
Like most countries, customers in Italy expects a fast and seamless experience. Hence, the pillar of time and effort is...
