Combating coronavirus: Emirates puts customers first, lists three options for ticket holders
Putting customers first, Emirates has updated its Covid-19 travel waiver policies into one simplified approach for rebooking and refunds on...
Sony acquires $400m stake in China’s Bilibili
After a number of previous projects together, Sony has secured a 4.98% stake in Bilibili after investing US$400 million in...
Masayoshi Son’s $2 billion guarantee at risk as coronavirus hits Oyo
Masayoshi Son boasted that Oyo Hotels & Homes was poised to overtake the biggest hotel chains in the world just...
Machine Learning: A secret weapon for Customer Acquisition
If you’re looking for a strategy to get ahead when it comes to customer acquisition, machine learning can be your...
Samsung’s profits are slightly up despite the COVID-19 outbreak
Samsung Electronics is one of the first major tech giants to announce earnings figures since the coronavirus pandemic broke out,...
Nokia Just Lost This Top Chinese 5G Customer
China Mobile, the largest telecom company in China, recently left Finnish telecom equipment maker Nokia out of its new batch of 5G...
Taiwan instructs government agencies not to use Zoom
Taiwan's government agencies have been told not to use Zoom over security and privacy concerns, but have given the go-ahead...
WhatsApp puts new limits on the forwarding of viral messages
With heightened scrutiny on the potential of private message apps to spread misinformation related to the coronavirus pandemic, WhatsApp on...
Nine brands innovating customer-centric retailing in 2020
Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels.Being customer-centric...
Starbucks Commits $10 Million COVID-19 Relief for Partners Globally
The commitment marks the first time both Starbucks company-operated and international licensed market store partners can access hardship grants. In company-operated markets such as China and...
