Huawei’s New CDN in India Allows Businesses To Deliver Better Web Experience
Huawei has launched its latest high-performance cloud-based Content Delivery Network (CDN) solution in India. It is their effort to empower...
Are Businesses Ready For The Influx Of Orders To Keep Customers Happy?
Businesses have seen a significant increase in e-commerce delivery as the COVID-19 pandemic has changed consumers’ spending behavior. As 75...
Digital and Data: Challenges Facing CX Today
Marketers should know how to invest in digital solutions to engage with customers both in the short and long term....
Uniphore Expands Its Global Reach And Drives IT Innovation
Early Conversational Service Automation (CSA) leader Uniphore announced that it has entered into a strategic partnership with Tech Mahindra, a...
Something Positive That Comes From The Pandemic
There is one business area in the middle of the turmoil of COVID-19 and the tremendous effect it has had...
Malaysia Airlines Introduces Its New Onboarding Music and Entertainment
Passengers of Malaysia Airlines will get to enjoy a different kind of music when they fly with the airline. Recently,...
Accelerating Digital Transformation In The Middle East
Larsen & Toubro Infotech, a multinational technology consultancy, and digital solutions firm, has entered into a strategic alliance to introduce...
Cisco Acquires CXaaS Solutions Provider
Cisco and IMImobile PLC announced that they reached an agreement on the terms of the recommended cash offer in which...
Chatbots – Are Brands Using It Right?
Most people have “chatted” with a chatbot when they have queries about a product or a service. Some are fine...
Bank Customers Note Improvement in Customer Experience During Lockdown
Research by SAS highlighted that 27 percent of banking customers realized an improvement in their customer experience during the lockdown. ...
