Give Customers A Reason To Use Their Points
Scotiabank and Cineplex have entered into an agreement to enhance and expand the SCENE loyalty program by bringing together the...
Embarking On A Digital Journey To Enhance Digital CX
Temenos, a banking software provider, has been chosen by the Arab Investment Bank to improve its digital customer experience. The...
Augmented Reality – Bringing Physical Experience To Customers Virtually
The year 2020 is behind us now. And it’s time to look forward to what 2021 will bring for us....
These Banks Rapidly Adapted To New CX During The Pandemic
Ecobank Nigeria is ranked by the KPMG to be among the top three banks with good customer experience in the...
A Digital Lending Platform Aimed At Paperless Process And Fast Approval
Bank of Baroda, the third-largest public sector bank in India, has introduced a digital lending platform that allows prospective retail...
Global Travel Agency Leverages Digital Process Automation Software To Transform Its Customer Experience
Nintex, the global standard for process management and automation, reported that K2 Cloud has been successfully leveraged by Flight Centre...
Are Self-Service Kiosks The Answer For The Hospitality Industry?
The hospitality industry is among other industries that are heavily disrupted because of the pandemic. Hence, resorts and hotel operators...
Leveraging The VoC To Improve Customer Experience
Customers use various channels such as surveys, email, and social media to communicate with brands. It is surprising to see...
Is Your Website or App Loading Fast Enough To Make Consumers Stay And Check Out?
Since physical stores began reopening, more customers have shopped online than they did when they were still closed. The trend...
Adoption of Self-Service Technologies to Increase With 1.2 Million Self-Checkout Units By 2025
Self-checkouts technology is available for customers to complete their transactions for a few years. Also, the technology is steadily grown...
