SenateSHJ is leveraging Sugar’s customer experience (CX) to deliver better service to its clients in Australia and New Zealand. The award-winning communications firm works with clients in the public and private sectors on reputation management, organization change, and engagement and communications strategy.
According to Brendon O’Connor, the SenateSHJ Group Managing Director, they’ve been looking for a comprehensive CRM solution that will enable them to develop a deeper understanding of their clients’ needs. In addition, they can build stronger relationships with them.
Using Sugar CX, SenateSHJ can capture important client information and deliver customer service to its best. Its team will be working with critical market data on a single platform.
SenateSHJ will be able to deliver better customer service using Sugar CX to capture important client information. Also, its team will work with all critical market data on a single platform.
