Bringg has partnered globally with Uber to improve the retail delivery experience for customers across the world.
Bringg’s customers now have seamless access to drivers through Uber Direct through this partnership, which spans retail and B2B markets, enabling them to offer same-day and next-day delivery, without compromising key delivery elements such as branding, measurement, visibility, or quality.
“The world is rapidly changing, and retailers need to adapt to meet customers where they are. Our partnership with Uber provides retailers with more flexibility in the delivery cycle, not only ensuring that our customers get their orders when and where they want, but enables them to do so without compromising quality or profitability in the delivery cycle, which is key to an excellent customer experience and maintaining a healthy business,” said Niko Avrutov, VP of Alliances at Bringg.
Demand for retail distribution is growing substantially, which is due, in large part, to the pandemic accelerating an increase in e-commerce. Marketers need to focus on on-demand crowdsourcing options to meet the glut of delivery fulfilment needs for their consumers and scale delivery capabilities, just as they do now in food retail.
With the existing challenges that exist within e-commerce, plus with rapidly increasing last-mile delivery needs, CX professionals still need to provide an exceptional customer experience even if Uber’s driver networks have expanded.
Scaling order fulfilment for retailers is two-fold. It needs not only an expansion of available delivery providers but also the optimisation of delivery workflows and driver interaction to help ensure that each driver can be as efficient as possible.
By extending the distribution networks of Bringg’s customers and giving them the ability to calculate and manage a fleet of drivers through a single platform, the global partnership supports both efforts in scaling deliveries.
With key capabilities such as driver monitoring for enhanced visibility and coordinated driver arrival and order planning, ensuring just-in-time preparation and handoff, retailers can develop delivery capabilities for maximum speed and productivity while retaining brand excellence.
The partnership helps Uber Direct to launch its services to retailers and accelerate time to market quickly and with ease.
Businesses of all types can use Uber Direct as it provides access to manageable and seamless delivery solutions.
Leveraging the Uber Direct platform would allow Bringg’s customers to manage on-demand delivery orders placed through an app or website easily, allowing them to own the end-to-end customer experience.
