The hospitality industry is among other industries that are heavily disrupted because of the pandemic. Hence, resorts and hotel operators are looking for solutions to convince guests that they are doing everything they can to reduce human interactions and improve their in-stay journey and experience.
Thus, to improve the guest experience and monetize a resort’s real estate, Olea Kiosks, a provider of self-service kiosk solutions has announced a strategic partnership with UrVenue, the leading hospitality technology platform.
By conveniently placing the self-service kiosks on-property, venues and hotel properties can place another customer touchpoint that drives self-service revenue with contactless transactions, branded, resource-free, and always available for customers.
Olea Kiosks and UrVenue have experience in delivering self-service solutions and resorts as well as the hospitality industry respectively. With the partnership, guests have complete control of their in-stay journey thanks to UrVenue’s booking platform powered with the self-service kiosks.
“It’s exciting to partner with another US-based company so focused on technology that puts the power in the hands of the user,” said Frank Olea, CEO of the company that now spans four generations. “Self-service kiosks equipped with the same technology used across all customer touchpoints help with workforce management and removes mundane tasks like order and payment entry to allow staff to focus on higher-value tasks that truly enhance the guest experience,” added Olea.
“Partnering with a trusted kiosk brand such as Olea will help unlock the full potential of UrVenue to resorts and venues all over the world,” said Deron Pearson, CEO of UrVenue. “Together we’ll be able to service customers with what they want when they want safely and easily as well as provide resorts with important insights, data, and guest management.”
Guests can book and transact any inventory within UrVenue, including but not limited to special event tickets such as seasonal pop-up events, display tickets, restaurant bookings, pool-side cabanas, admission to the nightclub and day club, and many more.
Also, venues can reduce wait times with reservations, long lines, and processing payments. At the same time, dramatically increase ticket lift.
