Cisco and IMImobile PLC announced that they reached an agreement on the terms of the recommended cash offer in which Cisco will pay. In return for each IMImobile share, 595 pence per share, or an aggregate purchase price of approximately $730 million, assuming fully diluted stock, net of cash and including debt.
IMImobile provides software and services through enhanced interactive channels, including social, messaging, and speech, that enable companies and organizations to stay consistently connected to their customers.
Upon completion of the acquisition, Cisco will be able to deliver an end-to-end customer relationship management solution and rich customer experiences to customer-facing organizations, along with the ability to facilitate quicker and smarter interactions and orchestration during the customer’s lifecycle journey.
“A great customer relationship is built on consistently enjoyable interactions where every touchpoint on every channel is an opportunity for businesses to deliver rich, engaging, and intuitive experiences,” said Jeetu Patel, senior vice president, and general manager of Cisco’s Security and Applications business. “We look forward to working with IMImobile to help create a comprehensive CXaaS solution for the market—one that gives businesses a platform to provide delightful experiences across the entire customer lifecycle journey.”
As more people work remotely or from home, enterprise customers are increasingly moving towards delivering Contact Center as a Services (CCaaS). Cisco’s Webex Contact Center solution coupled with IMImobile’s software and services will offer a solution that is:
- Intelligent: Using AI along the entire customer journey to create super-agents and augmented frontline employees.
- Contextual: Providing the customer data needed to personalize interactions.
- Collaborative: Empowering employee collaboration to deliver 10 times better customer experiences.
- Omnichannel: Connecting with customers in their channel of choice—text, social, or voice—throughout the customer journey
- Programmable: Giving the business the ability to orchestrate workflows and personalize customer journeys.
