In the U.K., organizations are starting to embrace the commercial advantages of operating in line with The Six Pillars.
Most of the companies believe in employee empowerment and are asking question like ‘’if our employees don’t trust us, how will the customer?’’ Businesses are looking to understand their workforce better for the betterment of their consumers. Dynamic working environment is the way to go for most businesses where open dialogues are encouraged between managers and employees.
By encouraging a much more dynamic environment to work in, its creates a domino effect where the company culture impacts the colleague experience, which in turn impact the colleague behavior. This then impacts the customer experience behaviors which impacts the business outcomes.
The top 10 Leading CX Brands in United Kingdom are:
1. First Direct
Industry: Financial Services
2. Monzo
Industry: Financial Services
3. Lush
Industry: Non-Grocery Retail
4. Richer Sounds
Industry: Non-Grocery Retail
5. John Lewis Finance
Industry: Financial Services
6. Lakeland
Industry: Non-Grocery Retail
7. Nationwide Building Society
Industry: Financial Services
8. Virgin Atlantic
Industry: Travel and Hotels
9. Ocado
Industry: Grocery Retail
10. QVC UK
Industry: Non-Grocery Retail
