Customer experience awareness is rising fast among French companies. Organizations are looking at each other to compete and improve their customer experience practices. Customer obsession is the crucial characteristics of the top leading organizations.
As such, companies in France realize that the pillar of personalization and integrity is important in driving customer excellence. As a result, they are investing in the collection, measurement, and analysis of data in driving business decisions based on key insights extracted from customers.
Furthermore, the companies which are customer obsessed are analyzing their customer journey touchpoint to understand the emotional driver and factors behind customers decisions.
The top pillars driving customer excellence in France are Personalization and Integrity.
Here are the top 10 leading CX brands in France:
1. Mercure
Industry: Travel & Hotel
2. PayPal
Industry: Financial Services
3. MAIF
Industry: Financial Services
4. Novotel
Industry: Travel & Hotel
5. Biocoop
Industry: Grocery Retail
6. Nespresso
Industry: Non-Grocery Retail
7. Apple Store
Industry: Non-Grocery Retail
8. Cultura
Industry: Non-Grocery Retail
9. Yves Rocher
Industry: Non-Grocery Retail
10. Picard
Industry: Grocery Retail
