Customer experience in Norway has been positive for the past few years. Companies have progress in their CX initiatives despite rising customer expectations. The pillar of expectations, is the main pillar for customer experience in Norway. Many consumer appreciate the good service provided by both local and international brands, and use these as benchmark.
Companies can gain competitive advantage if they are able to optimize their customer experience. Pillar of personalization is the second most important pillar in driving customer experience excellence in Norway. Norwegian customers are inclined to customer experience that can meet their needs although local companies face high competition from organizations in neighboring countries and online retailers.
The top 10 leading CX brands in Norway are:
1. Vinmonopolet
Industry: Non-Grocery Retail
2. Vipps
Industry: Financial Services
3. Zalando
Industry: Non-Grocery Retail
4. Boots
Industry: Non-Grocery Retail
5. Sbanken
Industry: Financial Services
6. Flytoget
Industry: Travel and Hotels
7. Specsavers
Industry: Non-Grocery Retail
8. Radisson Blu
Industry: Travel and Hotels
9. Vitusapotek
Industry: Non-Grocery Retail
10. KLP
Industry: Financial Services
