As a global trade hub and an international city, plenty of retailers, businesses, and brands are competing for customers attention in Hong Kong.
With plenty of choices for consumers, brands need to be different, distinctive, and authentic in resonating with consumers. Its not an easy feat as customer expectations are high for services and quality. Personalization is the most important pillar in driving brand loyalty among customers. Brands are consistently looking at ways to develop unique experiences and are tailoring offers for their most valuable customer segments.
In addition, the pillar of integrity and expectations are also important for driving great customer experience. Furthermore, customers in Hong Kong expects a great level of consistency from brands across all channels.
The top 10 Hong Kong Leading Customer Experience brands in alphabetical order are:
1. Apple
Industry: Non-Grocery Retail
2. Chanel
Industry: Non-Grocery Retail
3. Dior
Industry: Non-Grocery Retail
4. Emirates
Industry: Travel & Hotels
5. InterContinental Hotels & Resorts
Industry: Travel & Hotels
6. Lalamove
Industry: Logistics
7. Louis Vuitton
Industry: Non-Grocery Retail
8. Marriott Hotels
Industry: Travel & Hotels
9. Shangri-La Hotels & Resorts
Industry: Travel & Hotels
10. Singapore Airlines
Industry: Travel & Hotels
