Simplicity is key for Austrian brands. Fancy websites or business premises which are lavishly designed tends to have little impact on the Austrian customers. In order to achieve customer experience success, businesses needs to stay true to their origins.
Employees are key component in Austria customer experience excellence just like how it is in the united states and united kingdom. Customers in Austria often praise employees who are friendly and customer centric.
As a result, personalization is the key pillar for Austrian brands. Another key pillar is expectations. Brands are starting to realize the benefits of setting realistic expectations to customers. Often brands which overachieve from their expectations tends to delight and surprises Austria customers. But for this, brands needs to have a clear perception of their customer wants and needs, all which falls under the pillar of personalization.
The Key pillars driving customer experience excellence in Austrian market is: Personalization and Expectations
The top 10 leading Customer Experience Brands in Austria are:
1. OAMTC
Industry: Travel & Hotels
2. Pearle
Industry: Non-Grocery Retail
3. DM
Industry: Non-Grocery Retail
4. Hofer
Industry: Grocery Retail
5. Fressnapf
Industry: Non-Grocery Retail
6. Erste Bank und Sparkasse
Industry: Financial Service
7. Mueller
Industry: Non-Grocery Retail
8. Backerei Der Mann
Industry: Grocery Retail
9. Bipa
Industry: Non-Grocery Retail
10. Lidl
Industry: Grocery Retail
