Customers in Czech Republic generally have less trust in organizations. Consumers believe that organizations are not transparent about their offers and services hence they need to be aware of any hidden charges or conditions. Moreover, there are some companies which recruit customer-facing employees who aren’t familiar with delivering good customer experience. As a result, this is limiting Customer Experience growth in the country as honesty is consider as the essence of first class customer experience.
Not all the companies in Czech Republic experience this level of mistrust from consumers though. There are some companies which is perceived to be more honest and open about their offerings and services. These are the companies which consumers generally gravitate to.
As a result, the pillar of integrity has great influence on customer experience in Czech republic.
The top 10 leading CX Brands in Czech Republic are:
1. Air Bank
Industry: Financial Services
2. La Formaggeria Gran Moravia
Industry: Grocery Retail
3. Equa Bank
Industry: Financial Services
4. Zasilkovna
Industry: Logistics
5. Fio Banka
Industry: Financial Services
6. Ovocny Svetozor
Industry: Restaurants & Fast Food
7. Manufaktura
Industry: Non-Grocery Retail
8. State-owned Castles & Chateux
Industry: Entertainment & Leisure
9. Benu
Industry: Non-Grocery Retail
10. Dr. Max
Industry: Non-Grocery Retail
