Tag: Teams

Is the level of experience your customers receive is dependent on which employee they encounter? Are there certain employees on ...

We know that the customer experience is important to the success of any organization. Customers are king, and they vote ...

There are no Bad Teams, Only Bad Leaders I read a great story in the book, Extreme Ownership, by Jocko Willing ...

I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996, ...

Last week, I wrote about the RICE Scoring Model, a method used to prioritize initiatives and make smarter decisions. I also ...

This week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There ...

This is the first in a 5-post series. Before I dive in, please allow me to offer some context. Usually, each content ...

How do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote ...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more ...