What Customers Want Next: How to Find & Act on CX Clues
Human behavior is notoriously difficult to predict. Sophisticated modeling and massive data analysis can help, but these are typically based ...
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Tag: Leaders
The 7 Habits of Highly Effective CX Leaders
Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of ...
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