Tag: Leaders

The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...

There are no Bad Teams, Only Bad Leaders I read a great story in the book, Extreme Ownership, by Jocko Willing ...

Last week, I wrote about the RICE Scoring Model, a method used to prioritize initiatives and make smarter decisions. I also ...

This week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There ...

This is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s ...

Over the years, I’ve encountered many CX experts who struggled with convincing their senior leadership to invest more in customer ...

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...

You know you need to make changes in the business, but there are competing forces, those that help to drive ...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more ...