Tag: Customer Success

I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996, ...

You’ve heard it many times by now. Global disruption in 2020 accelerated digital transformation initiatives by five to ten years. ...

This is the second post in a series titled Mindset & Agility – The Rocket Fuel for Customer Experience Success.  Last ...

The history of the Customer Success profession dates back to 1996, when a CRM vendor, Vantive, realized that their system had a high ...