Tag: Customer Experience

Infobip, a renowned global player in cloud communications, recently hosted a panel discussion that brought together industry experts to delve ...

In an industry-first move, Sephora Malaysia is introducing mobile point-of-sale (mPOS) checkouts across all of its 17 stores nationwide. This ...

The Administration for Digital Industries, Ministry of Digital Affairs (the adi, moda), in an effort to assist Taiwanese digital service ...

NTT Communications Corporation, Toei Company, Ltd. and NTT QONOQ, Inc. jointly announced the immediate launch of a customer-service demonstration using ...

Infobip, a global cloud communications platform, is committing to Asia Pacific and its objective is to deliver improved business results ...

Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology ...

We expect much from our employees. Work long hours but still make no mistakes.  Come in on weekends or holidays ...

Just as there are six flight characteristics essential to pilots, there are six dynamics essential to CX leaders

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products ...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.