2021: 11 Digital Trends Shaping CX And Marketing
Times, tastes and trends always change. We live in an era of digital Darwinism, the evolution of technology and markets ...
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Tag: Customer behavior
Why Customer Experience Equals Open Mindset | Mindset & Agility – The Rocket Fuel for Customer Experience Success
This is the fourth post in a series titled Mindset & Agility – The Rocket Fuel for Customer Experience Success. To date ...
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There’s More than One Way | Mindset & Agility – The Rocket Fuel for Customer Experience Success
In 1983, while pursuing a Ph.D. at the University of Southern California, I got a creative nudge from the book A ...
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What’s Next For Small Businesses? 4 Trends And Predictions For 2021 And Beyond
How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB ...
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