Thought Leaders

List three customers you wish you could fire right now. That didn’t take long, right? Firing customers, when all other...

GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer...

1. CUSTOMER SERVICE FEATURE STORY IT IS TIME TO RECESSION PROOF YOUR BUSINESS I am probably one of the few business owners...

As a world class athlete and national record holder (Act I of my life), I was trained very specifically for...

Frost & Sullivan released its latest analysis, “Top End User Priorities in Digital Transformation, Global, 2019.” Key findings include: The...

Once upon a time, in a village high up in the mountain, a yearly event was happening: ‘The Fastest Tree...

As we onboard 2020 with new resolutions to transform our habits, let’s keep in mind our digital transformation context and...

I’m weirdly excited about this year. 2020 – a year of vision! (See what I did there?) This time of year is all...

What will customers expect and encounter when they interact with you and your business in 2025? I know that the...

Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program. These points...