Report reveals customer dissatisfaction with financial service providers’ preparation
Salesforce has published its Connected Financial Services Report, drawing insights from a survey of over 6,000 financial services customers across...
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Reports
8 in 10 online shoppers value product quality and authenticity in Amazon survey
A survey by Amazon Singapore, in collaboration with YouGov, revealed that consumers are placing growing importance on product quality and...
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Marketers Look to Generative AI as Customer Expectations Increase
Asia-Pacific (APAC) brands will lead the next wave of global customer experience innovation as consumers become aware of new technologies,...
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Investment in employee experience, Cloud and AI Drives improved customer experience, new NTT report shows
NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals...
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Redefining CX – The role of back-office operations in Philippine call centres
Customer experience (CX) has been associated primarily with front-office, customer-facing operations. However, in an increasingly competitive business landscape, there is...
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CBK White Paper Series: Retail Marketing in the Digital Era
by Professor Hao Shen, Department of Marketing, CUHK Business School COVID-19 has done much to change the purchase habits of...
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Malaysia’s top brands for customer experience
The Malaysian list follows the top 50 CX brand ranking across Southeast Asia revealed at Campaign360, in partnership with Milieu...
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New research finds that APAC consumers expect both security and ease of use when interacting with brands online
An Okta survey of nearly 5,000 consumers in the Asia Pacific discovers that many are frustrated with traditional password logins,...
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Report shows 87% India is confident of improving CX in 2023
A report was made within the past two years, including using digital engagement channels to improve customer experience. Despite the...
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Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations: Study
Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology...
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