Reports

Most Singaporeans are supportive of local businesses, with each generation showing their support differently, according to the fourth Shop Small...

Global cloud communications platform Infobip has commissioned the latest market research prepared by Leading IT market research and advisory firm...

The majority (51%) of consumers are aware of the latest trends in generative AI and have explored the tools. The...

MSIG Insurance (Hong Kong) Limited recently published its fourth annual MSIG Claims Report, which presents the total claims honoured in...

Salesforce has published its Connected Financial Services Report, drawing insights from a survey of over 6,000 financial services customers across...

A survey by Amazon Singapore, in collaboration with YouGov, revealed that consumers are placing growing importance on product quality and...

Asia-Pacific (APAC) brands will lead the next wave of global customer experience innovation as consumers become aware of new technologies,...

NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals...

Customer experience (CX) has been associated primarily with front-office, customer-facing operations. However, in an increasingly competitive business landscape, there is...

by Professor Hao Shen, Department of Marketing, CUHK Business School COVID-19 has done much to change the purchase habits of...