Incheon hosted ACI Customer Experience Global Summit
The 2023 Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience was...
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Reports
Most of Singapore’s customers say it’s important to know if they’re communicating with an AI or a human
The global CRM leader, Salesforce, has published its 'State of the Connected Customer Report,' which features insights from 14,300 consumers...
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Chinese netizens wary of Japanese products vulnerable to radioactive contamination while brands rush to reassure consumers it’s all safe
As soon after Japan began dumping Fukushima nuclear-contaminated water into the ocean on August 24, Chinese netizens began posting lists...
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Thailand’s insurance sector embraces digital revolution to boost resilience and consumer experience
Thailand’s insurance sector is adopting digital tech to tackle artificial intelligence (AI) and cyber threats and deal with the medical...
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Hong Kong businesses embrace CPaaS and conversational AI to enhance productivity and CX
Global cloud communications platform Infobip has announced the findings of new market research prepared by Leading IT market research and...
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Elevating customer experience to new heights at the World CX Summit
The ninth global edition of the World CX Summit, organised by Trescon, in Singapore was a resounding success. The event...
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Amex survey: 9 in 10 Singapore’s local businesses received the highest support from Baby Boomers and the lowest from Gen Zs
Most Singaporeans are supportive of local businesses, with each generation showing their support differently, according to the fourth Shop Small...
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Customer experience and business expansion driving conversational AI investments in Asia Pacific
Global cloud communications platform Infobip has commissioned the latest market research prepared by Leading IT market research and advisory firm...
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73% of consumers globally say they trust content created by generative AI
The majority (51%) of consumers are aware of the latest trends in generative AI and have explored the tools. The...
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MSIG Hong Kong’s 2022 claims report spotlights customer-centricity and digitalisation efforts
MSIG Insurance (Hong Kong) Limited recently published its fourth annual MSIG Claims Report, which presents the total claims honoured in...
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