Chinese companies to benefit as AI penetrates deeper into customer experience
The latest report by Euromonitor International revealed that Mainland Chinese and Hong Kong companies that are quick to adopt artificial...
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Reports
Hong Kong remains as Asia Pacific’s most expensive retail destination
Cushman & Wakefield recently released the 33rd edition of its Main Streets Across the World report which examines prime retail...
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Customer satisfaction survey unveils positive trends in Malaysia’s takaful and insurance industry
The Malaysian Takaful Association (MTA), Life Insurance Association of Malaysia (LIAM), and Persatuan Insurans Am Malaysia (PIAM), in collaboration with...
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Southeast Asia consumer confidence on track for rebound as value-seekers embrace new “needs”
Meta, Bain & Company, DSG Consumer Partners, launched its annual SYNC Southeast Asia report 'Bold Moves: Leading Southeast Asia's next...
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Incheon hosted ACI Customer Experience Global Summit
The 2023 Customer Experience Global Summit, the airport industry’s annual event dedicated to enhancing the customer and employee experience was...
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Most of Singapore’s customers say it’s important to know if they’re communicating with an AI or a human
The global CRM leader, Salesforce, has published its 'State of the Connected Customer Report,' which features insights from 14,300 consumers...
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Chinese netizens wary of Japanese products vulnerable to radioactive contamination while brands rush to reassure consumers it’s all safe
As soon after Japan began dumping Fukushima nuclear-contaminated water into the ocean on August 24, Chinese netizens began posting lists...
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Thailand’s insurance sector embraces digital revolution to boost resilience and consumer experience
Thailand’s insurance sector is adopting digital tech to tackle artificial intelligence (AI) and cyber threats and deal with the medical...
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Hong Kong businesses embrace CPaaS and conversational AI to enhance productivity and CX
Global cloud communications platform Infobip has announced the findings of new market research prepared by Leading IT market research and...
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Elevating customer experience to new heights at the World CX Summit
The ninth global edition of the World CX Summit, organised by Trescon, in Singapore was a resounding success. The event...
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