Reports

Consumers in Thailand are quickly becoming digital gurus. Since the pandemic, the digital evolution has revolutionised the way customers live,...

bolttech Insurance, the Hong Kong general insurance arm of international insurtech bolttech, has launched MyTravel, a comprehensive travel coverage plan...

Zendesk, Inc. recently released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards...

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released...

As the world enters 2024, the retail landscape is undergoing a transformation, propelled by changes in consumer preferences and advancements...

Malaysia's leading think tank, the Socio-Economic Research Centre (SERC) has forecasted private consumption to moderate to 4.6% in 2024 from...

The 8th Customer Experience Summit, hosted by the Contact Centre Association of Malaysia (CCAM) was held on the 29th and...

In the era of smartphones, Deloitte predicts 1 billion smartphone users in India by 2026, with rural areas leading the...

The Persatuan Insurans Am Malaysia (PIAM), Malaysian Takaful Association (MTA), and Life Insurance Association of Malaysia (LIAM), in partnership with...

In an era where consumer choices abound and brand loyalty is increasingly shaped by values and experiences, the prestigious CXP...