Reports

The 8th Customer Experience Summit, hosted by the Contact Centre Association of Malaysia (CCAM) was held on the 29th and...

In the era of smartphones, Deloitte predicts 1 billion smartphone users in India by 2026, with rural areas leading the...

The Persatuan Insurans Am Malaysia (PIAM), Malaysian Takaful Association (MTA), and Life Insurance Association of Malaysia (LIAM), in partnership with...

In an era where consumer choices abound and brand loyalty is increasingly shaped by values and experiences, the prestigious CXP...

More Filipinos are considering excellent customer service as a bigger factor to purchase goods and services, than cheaper prices, the...

Mastercard Economics Institute (MEI) has released its annual economic outlook for the coming year, outlining the bright spots and watchouts...

KPMG survey recently did a survey and found Hong Kong consumers have felt the lingering effects of the pandemic, with...

Asia Pacific travellers prefer using credit, debit and prepaid cards as payment method when travelling, according to the latest findings...

Customer reviews are one of the oldest and most important features on Amazon. When we first launched reviews in 1995,...

Banks and financial institutions in Thailand leverage mature technology and incorporate modern features. However, experts at the recent ENGAGE ASIA...