Majority of Indian consumers expect brands to adopt generative AI
New research from Adobe has found while many brands are embracing generative AI to enhance consumer experiences, they are still...
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Reports
Redefining service excellence at the 2024 customer conference
Sobot hosted its annual customer conference in Singapore last December, where customers from various industries gathered to share their experiences...
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Malaysia CX Index showcase a strong foundation in customer experience delivery
CX Malaysia, in collaboration with Twimbit, MDEC (Malaysia Digital Economy Corporation) and CCAM (Contact Centre Association of Malaysia), released the...
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Lazada offers top-notch customer experience in savings for Southeast Asia shoppers
Lazada, one of Southeast Asia's leading eCommerce platforms, recently announced the successful conclusion of its 12.12 All Out Sale, marking...
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Travel trends are shifting in Japan for 2025
In partnership with YouGov, Traveloka, Southeast Asia's leading travel platform, has released its latest study, "Travel Redefined: Understanding and Catering...
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Japan leads in the hyper-connected era, simplifying life for 70% of its consumers
Brands today have a unique opportunity to drive unprecedented growth by embracing the power of 'social e-commerce', according to Circana's...
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Chinese luxury market growth in 2025 forecast emphasis on experience and innovation
MDRi, a leading provider of business insights, today released its China Luxury Consumer Forecast 2025, presenting an in-depth analysis of...
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Eighteen businesses shaping the future of customer experience
In an age where customer experience (CX) drives competitive advantage and defines brand loyalty, the CXP Best Customer Experience Awards...
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Asian banks play a critical role in empowering consumers as part of their sustainability agenda
Fair Finance Asia (FFA) has published a new scorecard assessing the extent to which Asian banks enable consumers to actively...
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Travel loyalty programmes to focus on offering personalised and flexible customer experiences in 2025
Travel-based loyalty programmes continue to climb in popularity thanks to the sector's ability to build loyalty through highly personalised customer...
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