Chinese luxury market growth in 2025 forecast emphasis on experience and innovation
MDRi, a leading provider of business insights, today released its China Luxury Consumer Forecast 2025, presenting an in-depth analysis of...
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Reports
Eighteen businesses shaping the future of customer experience
In an age where customer experience (CX) drives competitive advantage and defines brand loyalty, the CXP Best Customer Experience Awards...
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Asian banks play a critical role in empowering consumers as part of their sustainability agenda
Fair Finance Asia (FFA) has published a new scorecard assessing the extent to which Asian banks enable consumers to actively...
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Travel loyalty programmes to focus on offering personalised and flexible customer experiences in 2025
Travel-based loyalty programmes continue to climb in popularity thanks to the sector's ability to build loyalty through highly personalised customer...
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As trust wanes, consumer excitement over AI decreases leading to poor CX
The excitement of Singaporean consumers toward AI use by institutions is slowly fading into scepticism. A Qualtrics report showed that...
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Thai consumers shift spending focus to experiences and investments
Findings from UOB's latest ASEAN Consumer Sentiment Study (ACSS) showed that over two in five Thai consumers (42%) are spending...
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Amazon is the most preferred global ad platform for consumers in Asia Pacific
Kantar reveals the retail media giant Amazon has claimed the top spot as the most preferred ad platform among consumers in...
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Singapore’s consumers believe that more needs to be done to boost mental health
AIA Singapore unveiled findings of the AIA Live Better Study 2024 which revealed that Singapore consumers' overall wellbeing has not...
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ENGAGE Asia 2024 held focusing on AI-driven strategies and customer-centric innovations
Backbase, the global leader in engagement banking successfully concluded its flagship event, ENGAGE Asia 2024, in Ho Chi Minh City...
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Data quality and tech challenges affect Singapore businesses
HubSpot, the customer platform for scaling businesses, has released new data showing that many Singapore companies are contending with insufficient...
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