Marketplace shake-up: Amazon thrives, Catch closes, Chinese platforms stall
Australia's marketplace sector is rapidly transforming, with Amazon strengthening its dominance, Wesfarmers closing Catch, and doubts growing around Temu and...
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Reports
Majority of Indian consumers expect brands to adopt generative AI
New research from Adobe has found while many brands are embracing generative AI to enhance consumer experiences, they are still...
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Redefining service excellence at the 2024 customer conference
Sobot hosted its annual customer conference in Singapore last December, where customers from various industries gathered to share their experiences...
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Malaysia CX Index showcase a strong foundation in customer experience delivery
CX Malaysia, in collaboration with Twimbit, MDEC (Malaysia Digital Economy Corporation) and CCAM (Contact Centre Association of Malaysia), released the...
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Lazada offers top-notch customer experience in savings for Southeast Asia shoppers
Lazada, one of Southeast Asia's leading eCommerce platforms, recently announced the successful conclusion of its 12.12 All Out Sale, marking...
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Travel trends are shifting in Japan for 2025
In partnership with YouGov, Traveloka, Southeast Asia's leading travel platform, has released its latest study, "Travel Redefined: Understanding and Catering...
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Japan leads in the hyper-connected era, simplifying life for 70% of its consumers
Brands today have a unique opportunity to drive unprecedented growth by embracing the power of 'social e-commerce', according to Circana's...
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Chinese luxury market growth in 2025 forecast emphasis on experience and innovation
MDRi, a leading provider of business insights, today released its China Luxury Consumer Forecast 2025, presenting an in-depth analysis of...
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Eighteen businesses shaping the future of customer experience
In an age where customer experience (CX) drives competitive advantage and defines brand loyalty, the CXP Best Customer Experience Awards...
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Asian banks play a critical role in empowering consumers as part of their sustainability agenda
Fair Finance Asia (FFA) has published a new scorecard assessing the extent to which Asian banks enable consumers to actively...
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