As trust wanes, consumer excitement over AI decreases leading to poor CX
The excitement of Singaporean consumers toward AI use by institutions is slowly fading into scepticism. A Qualtrics report showed that...
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Thai consumers shift spending focus to experiences and investments
Findings from UOB's latest ASEAN Consumer Sentiment Study (ACSS) showed that over two in five Thai consumers (42%) are spending...
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A faster customer service in Thailand
Saint-Gobain Thailand has brought their selling strategy to the next level. To boost sales volume, they have involved the customer...
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Elevating traveller experience across key hubs within Malaysia and India
Following the Memorandum of Understanding (MoU) signed in April 2024, Malaysia Airlines and IndiGo entered a strategic codeshare partnership to...
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Infobip and Singtel team up to boost customer engagement in Singapore
Businesses in Singapore can now deliver next-generation customer experiences through rich, interactive messaging, thanks to a new partnership between global...
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Lazada rolls out GenAI tools to transform shopping and seller interactions in Southeast Asia
Lazada, Southeast Asia's pioneer eCommerce platform, announced a major leap in online shopping with all-new GenAI-powered in-app features. These enhancements...
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Trip.com Group celebrates 25 years of unforgettable journeys and customer experience
Trip.com Group is marking a significant milestone—25 years of innovation and leadership in the travel industry. From its humble beginnings...
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Revolutionising vehicle inspection process in Malaysia with AI and customer experience
PUSPAKOM, Malaysia’s leading vehicle inspection company, has been a central player in ensuring road safety for over 30 years, holding...
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Amazon is the most preferred global ad platform for consumers in Asia Pacific
Kantar reveals the retail media giant Amazon has claimed the top spot as the most preferred ad platform among consumers in...
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Transforming lead generation and customer engagement with AI-driven solutions
Appier, a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making, is proud to announce the remarkable...
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