Enhancing convenience and assurance by safeguarding air traveller experience
Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator...
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Industry
Customer Experience across various Industries
AI robots ensure the safety of people’s electricity supply around the clock
"Now, if there is an issue with electricity at home, residents no longer need to call customer service; they can...
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An international partnership to drive customer-centric banking
Experion Technologies, a global software product engineering and digital transformation company, has announced a strategic partnership with Tagit, an award-winning...
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Malaysia’s first grocery vending machine launched
Payments Network Malaysia Sdn Bhd (PayNet), in collaboration with the Federal Agricultural Marketing Authority (FAMA), has launched Malaysia’s first-ever grocery...
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Auto Connexion-Ford enhances customer experience in East Malaysia
Sime Darby Auto Connexion-Ford (Auto ConneXion), the sole distributor for Ford in Malaysia, recently expanded its dealer network in Sabah...
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Indonesia’s top firms join forces to transform customer experience
Indonesian firms Lippo Group and Pertamina Retail have officially entered into a strategic partnership to revolutionise the customer experience. This...
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Singapore banks turn to AI to overcome ‘Know Your Customer’ process challenges
Banks in Singapore are increasingly turning to AI and automation to enhance services and address client losses due to inefficiencies...
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DBS Hong Kong unveils Culinary Delights – a customer engagement and marketing concept
DBS Bank (Hong Kong) Limited recently unveiled its latest marketing and customer engagement initiative — DBS Culinary Delights. As a...
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Redefining hyper-personalised interactions by transforming entertainment with AI
Vyin AI, an artificial intelligence brand under Gamania Group, is breaking new ground by integrating AI with celebrity IP to...
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Enhancing customer engagement with omnichannel communications in Japan
Global communications platform Infobip has partnered with NTT Com Online Marketing Solutions Corporation to support the launch of NTT's omnichannel...
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