Malaysia CX Index showcase a strong foundation in customer experience delivery
CX Malaysia, in collaboration with Twimbit, MDEC (Malaysia Digital Economy Corporation) and CCAM (Contact Centre Association of Malaysia), released the...
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CX Experts
Japan leads in the hyper-connected era, simplifying life for 70% of its consumers
Brands today have a unique opportunity to drive unprecedented growth by embracing the power of 'social e-commerce', according to Circana's...
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Visa unveils 2025 payment trends, shaping Vietnam’s digital landscape
A global leader in digital payments, Visa, convened the Digital Future Forum 2024 in Hanoi, showcasing the latest payment trends...
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Creating end-to-end customer journeys using WhatsApp Flows to accelerate business growth
Omnichat, an all-in-one omnichannel customer experience platform offering conversational commerce solutions, recently hosted a highly scalable conference titled "Unlocking Revenue...
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Shopee surveyed to better understand their affiliates’ unique experiences and perspectives
While excitement lingers among shoppers and local sellers after Shopee’s 11.11 Big Sale, Shopee Affiliates continue to drive engagement towards...
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CX Malaysia debuts to revolutionise customer experience in Malaysia
The Contact Centre Association of Malaysia (CCAM) launched CX Malaysia, a chapter dedicated to elevating customer experience (CX) standards in...
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A faster customer service in Thailand
Saint-Gobain Thailand has brought their selling strategy to the next level. To boost sales volume, they have involved the customer...
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From Boomers to Zoomers: creating omnichannel strategy to communicate with multi-generation consumers
New research from global communications platform Infobip highlights how different generations want to communicate with businesses and brands ahead of...
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ENGAGE Asia 2024 held focusing on AI-driven strategies and customer-centric innovations
Backbase, the global leader in engagement banking successfully concluded its flagship event, ENGAGE Asia 2024, in Ho Chi Minh City...
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Exploring how AI technologies and customer-centric solutions can elevate engagement and growth in banking
Backbase, the global leader in Engagement Banking, will be bringing ENGAGE Asia to Ho Chi Minh City this year. On...
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