Customer Experience

Conversational artificial intelligence is the next big thing to improve CX, but it's going to take serious investment.

Review gating and phony reviews will render the comment section useless; and businesses will suffer from this.

The edge needed for a customized CX strategy can be broken into a few critical pillars, listed here.

Bullies, nobody likes them. If movies are anything to go by (and real-life experience!), they are larger and stronger than...

VR is useful, but it may not be the total solution some are saying. It's far better to put resources...

Apple’s significant update to the CarPlay system has revealed the company’s ambitious push into the in-car experience. Although very well...

Humor works. It always has, and will always work. It’s the ultimate way in making a connection with someone. It’s...

Corporations exist to make money and that’s fair. But a lot of times, the pursuit of money gets in the...

Uber may need to pay penalties totaling A$26 million (roughly USD29 million) after the ride-sharing company admitted in breaching Australian...

MyDigital has warned governments and organisations that cybersecurity threats can quickly overtake traditional approaches to data security as economies continue...