Customer Experience

NTT Communications Corporation, Toei Company, Ltd. and NTT QONOQ, Inc. jointly announced the immediate launch of a customer-service demonstration using...

Infobip, a global cloud communications platform, is committing to Asia Pacific and its objective is to deliver improved business results...

The past two years have undoubtedly taught businesses and consumers the need to adapt to new changes, such as embracing...

Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology...

We expect much from our employees. Work long hours but still make no mistakes.  Come in on weekends or holidays...

Just as there are six flight characteristics essential to pilots, there are six dynamics essential to CX leaders

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.

Enhance CX and optimize marketing strategies by getting the customer personas right.

If there’s any more doubt over how videos can substantially augment messaging that brings leads and revenue, Phyron will put...