Customer Experience

Shell Malaysia and BonusLink have unveiled their refreshed, rewards and loyalty programme, inviting Malaysians to embark on a quest to...

Prudential plc recently launched the Prudential AI Lab in Singapore, intending to accelerate the adoption of AI, generative AI (gen...

Travel-based loyalty programmes continue to climb in popularity thanks to the sector's ability to build loyalty through highly personalised customer...

Backbase, the creator of the Engagement Banking Platform, recently announced that Maritime Commercial Joint Stock Bank (MSB), has made a...

While excitement lingers among shoppers and local sellers after Shopee’s 11.11 Big Sale, Shopee Affiliates continue to drive engagement towards...

Cake by VPBank (Cake), Vietnam's largest digital bank by user base, revenue and product variety, announced the launch of its...

J&T Global Express Limited, a global logistics service provider, announced a new milestone in its growth trajectory: on November 12th,...

The Contact Centre Association of Malaysia (CCAM) launched CX Malaysia, a chapter dedicated to elevating customer experience (CX) standards in...

ABA Bank, the largest Cambodian commercial bank and leading digital finance provider, and Credit Bureau Cambodia (CBC) recently launched the...

Fears of recession and inflationary pressures in Vietnam have subsided, with consumers beginning to increase spending on experiences and travel,...