Customer Experience

Astro Malaysia Holdings Bhd (AMH) has decided to close its home shopping business under “Go Shop” from effective Oct 11....

TikTik announced that it will be stopping its e-commerce transactions in its TikTok Shop app in Indonesia after the country...

UOB is the first Singapore bank to trial Microsoft 365 Copilot, a Generative Artificial Intelligence (Generative AI)-powered productivity tool. As...

Brands in Việt Nam and the Asia Pacific region are strongly investing in commercial conversation to improve the customer experience,...

Google will be shutting down its Google Podcasts app next year to focus on creating a centralised podcast destination on...

Banks in Malaysia have been steadily improving their CX quality over the past two years according to Forrester's 2023 Malaysia...

Singapore-based major payment institution FOMO Pay fuels the country's Purpose Bound Money (PBM) acceptance as the merchant acquirer of the...

Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, announced a series of innovative AI products and services...

LG Electronics (LG) highlighted its Life's Good message by introducing a new brand film. Part of the ongoing global brand...

The boom in the subscriptions economy is causing 'subscription fatigue' in the Philippines, according to a new survey. Nearly nine...