Enhancing customer experience in Hong Kong with over 1,000 self-pickup points ahead of Double 11
Cainiao Group, a global leader in e-commerce logistics, is ramping up its smart logistics infrastructure in Hong Kong. It has...
CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.
Cainiao Group, a global leader in e-commerce logistics, is ramping up its smart logistics infrastructure in Hong Kong. It has...
Gasoline vehicle manufacturers are improving their after-sales service to retain customers amid fierce competition in the Chinese vehicle market, according...
Adani Airport Holdings Limited (AAHL), India's largest private airport operator, and Thales have announced a strategic partnership to revolutionise AAHL’s...
Taobao and Tmall Group, Alibaba Group's domestic commerce business, is kicking off its 16th 11.11 Global Shopping Festival by putting...
Chevron Singapore, which operates the retail brand Caltex, has announced the launch of the refreshed CaltexGO mobile app, designed to...
On October 13, UnionPay International (UPI) and the National Payment Corporation of Vietnam (NAPAS) signed a Memorandum of Understanding (MOU)...
Alva, the homegrown Indonesian lifestyle mobility firm, works closely with Google Cloud to boost customer experience, loyalty, and demand for...
Trip.com Group, a leading global travel service provider, reveals that while sustainability awareness is rising among travellers, there remains a...
Food service operators are increasingly adopting technology to improve operational efficiency amidst rising profit pressures, according to GlobalData. However, challenges...
In the face of unexpected challenges, moments of panic and frustration are all too familiar. Imagine these scenarios: a significant...