Infobip’s Expert Panel Foresees Digital Transformation Revolutionizing the Future of Customer Experience
Infobip, a renowned global player in cloud communications, recently hosted a panel discussion that brought together industry experts to delve...
Sephora Malaysia Takes CX Lead with mPOS Revolution
In an industry-first move, Sephora Malaysia is introducing mobile point-of-sale (mPOS) checkouts across all of its 17 stores nationwide. This...
Administration for Digital Industries, Ministry of Digital Affairs, accompanied Taiwanese digital technology companies to Malaysia to host Taiwan Digital Day
The Administration for Digital Industries, Ministry of Digital Affairs (the adi, moda), in an effort to assist Taiwanese digital service...
Vietjet Named Asia’s Premier Airline for Customer Experience 2023
In a remarkable achievement, Vietjet has been crowned Asia's top airline for customer experience in 2023. This coveted recognition was...
Adapt to New Normal Customer Service Paradigm Shift or Be Left Behind
The past two years have undoubtedly taught businesses and consumers the need to adapt to new changes, such as embracing...
Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations: Study
Vonage, a cloud communications firm helping businesses accelerate their digital transformation, has unveiled new research that shows businesses have technology...
16 Brands Receive CXP Best Customer Experience Awards 2022
Just as the pandemic has battered businesses and brands, some businesses have chosen to double down on their customer service....
