Yeastar, the provider of Unified Communications (UC) solutions, announced the launch of Live Chat and Facebook Messenger in the latest updates to its P-Series Phone System. These new channels strengthen the capabilities of Yeastar’s contact centre solution, which already encompasses WhatsApp and SMS.
Live Chat offers customers a direct line to vendors through a real-time chat interface. With Yeastar, businesses can easily implement a chat widget on their website, with customisable styling options to align with their branding. Customer inquiries will be directed to a central inbox on Linkus UC Clients, where agents can efficiently manage interactions from various platforms. Additionally, chats can be upgraded to phone calls, providing free consultations that help turn website visitors into potential leads.
Furthermore, the integration of Facebook Messenger also enriches the customer service toolkit, allowing businesses to connect with their audience where they already are—on one of the world’s most popular social media platforms with over 1.3 billion active users globally.
“Integrating live chat and Facebook Messenger into our contact centre solution aligns with our vision and is a major milestone in Yeastar’s CCaaS roadmap,” said Arya Zhou, Head of Global Sales at Yeastar.
“As contact centres take on a broader role, businesses must adapt and equip themselves with essential tools for delivering omnichannel customer service. Going forward, we will continue to provide more communication options to help them excel and differentiate themselves in the market,” he added.
