The 3rd CX Leaders Strategy Forum Philippines held recently at Fairmont Makati brought together industry experts to explore innovative customer-centric strategies in the digital age. The forum featured engaging sessions and insightful discussions, highlighting the latest trends and best practices in customer experience management.
Lester San Antonio, Director of Business Development SEA at ProHance, spoke on “Empowering Contact Centers with Advanced Workforce Management Solutions.” His session underscored the importance of leveraging advanced technologies to optimise contact centre operations, enhance customer satisfaction, and drive business growth.
As an associate partner of the event, ProHance showcased its cutting-edge Workplace Analytics & Operations Management platform. ProHance is designed to enhance productivity and improve work-life balance and currently benefits over 370,000 users across 25 countries. ProHance provides comprehensive insights into workplace efficiency, enabling organisations to make data-driven decisions and achieve operational excellence.
The forum provided a valuable opportunity for the ProHance team in the Philippines to network, share knowledge, and discuss the future of customer experience in a rapidly evolving digital landscape. Attendees gained actionable insights on how to implement customer-centric strategies that drive loyalty and business success. – EIN Presswire
