Telkomsel continues to strengthen its position as the leading provider of digital telecommunications services by massively and continuously expanding its 5G network (Hyper 5G) in the Greater Jakarta area (Jabodetabek). With the support of Huawei, this initiative is undertaken to welcome the Christmas and New Year 2024/2025 (NARU) festivities, ensuring the community enjoys the best digital experience during this special season.
Telkomsel’s industry-leading Hyper 5G coverage now includes several key routes in and around Jakarta, from Soekarno-Hatta to Halim Perdanakusuma airports, the master-planned areas of Pantai Indah Kapuk 1 and 2, to business and government hubs spanning from Pondok Indah to the National Monument (Monas). Shortly, Telkomsel plans to expand its 5G network incrementally, strategically, and systematically to other prime locations across Indonesia.
Telkomsel’s 5G technology delivers internet speeds up to four times faster than 4G, providing greater reliability, the ability to connect more devices, and low latency to support emerging technologies and innovations.
Since its commercial launch in 2021, Telkomsel’s Hyper 5G has become the most extensive and advanced network in Indonesia, with over 1,400 5G base transceiver stations (BTS) spread across 56 cities and regencies, driving progress and supporting the country’s digital transformation.
Telkomsel’s chief technology officer, Indra Mardiatna, stated, “As the epicentre of economic activity, governance, and a national progress barometer, this region has significant 5G smartphone penetration, a high number of international roamers, growing 4G/LTE users, and increasing demand for high-speed data. With the Hyper 5G network, we not only deliver ultra-fast connectivity and low latency but also serve as a catalyst for digital transformation, opening opportunities for progress in every aspect of life as we strive toward the vision of a Golden Indonesia 2045.”
Hyper AI for enhanced connectivity, services, and solutions
Telkomsel is also integrating an end-to-end Hyper AI approach powered by artificial intelligence (AI) to improve service efficiency and quality. This technology ensures faster responses to network disruptions and enables automated network management through an Autonomous Network framework.
“Through Hyper AI, Telkomsel provides optimal service quality in various situations, ensuring the best customer experience anytime, anywhere, including at crowded points during NARU and strategic Hyper 5G locations,” added Indra.
The low latency of Hyper 5G further supports the Hyper AI approach, such as in the implementation of Telkomsel’s AI-Based Customer Care Virtual Assistance services. The Veronika Virtual Assistant (B2C) Internal and Ted Virtual Account Manager (B2B), integrated with the AI Service Operations Centre, enable quick and effective responses to customer needs, delivering innovative and superior service experiences in the 5G era.
Optimising digital customer experiences during special moments
During NARU, Telkomsel anticipates a 14.8% increase in data traffic, with total payloads expected to reach 1,981 petabytes. Comprehensive infrastructure optimisation for both 4G/LTE and 5G networks, supported by thorough network testing across key routes and strategic locations, has been implemented to ensure customer convenience in accessing digital services.
“As a leading digital telecommunications service provider, Telkomsel is committed to spreading optimism and positive energy to the community. By optimising the readiness of connectivity, services, and innovative solutions, Telkomsel strives to ensure every customer enjoys Christmas and New Year’s moments with ease, comfort, and joy,” concluded Indra.
Based on Ookla’s analysis of Speedtest Intelligence data on 5G median download speeds and multi-server 5G mobile latency in Indonesia for Q1-Q2 2024, Telkomsel has been recognised as the best in the “Fastest 5G Mobile Download in Indonesia” and “Best 5G Mobile Latency in Indonesia” categories. This recognition further solidifies Telkomsel’s position as the leading 5G network provider with the highest download speeds and lowest latency in the country, offering the best experience for customers across Indonesia.
