Cainiao Group, a global leader in e-commerce logistics, is ramping up its smart logistics infrastructure in Hong Kong. It has established over 1,000 self-pickup points (including smart lockers) to serve local consumers better ahead of the global Double 11 shopping season. These self-pickup points offer services such as parcel retrieval, returns, and a variety of other features to enhance the customer experience. Additionally, more than 450 locations will operate on Sundays and during nighttime hours to ensure a seamless delivery experience for Hong Kong consumers.
Positioned as an international trade and logistics hub, Hong Kong plays a critical role in Cainiao’s global expansion strategy. In August, the company introduced a local delivery service, offering a comprehensive e-commerce logistics solution tailored for business-to-consumer (B2C) needs, as well as the “Cainiao EASY Send” service for consumer-to-consumer (C2C) logistics. Currently, Cainiao has partnered with well-known e-commerce platforms and brands such as Kicks Crew, MyFood, Skechers, HKMall, and 91APP to create tailored logistics solutions that meet diverse customer needs.
On a global scale, Cainiao is committed to enhancing its end-to-end smart logistics network. The company plans to open two new sorting centres in Singapore and Malaysia, aimed at boosting delivery capacity, alleviating pressures during peak shopping seasons, and ensuring a seamless e-commerce shopping experience for local customers.
Emerging from one of the largest e-commerce ecosystems, Cainiao’s network now spans over 200 countries and regions, aiming to serve as shared logistics infrastructure for global clients. With worldwide e-commerce sales expected to continue driving volume growth during peak seasons, Cainiao’s network—engineered specifically for e-commerce—demonstrates a high level of flexibility and resilience. Its robust network and intelligent solutions empower global e-commerce platforms, merchants, and brands to effectively manage surges in demand. Furthermore, the company has increased its workforce of warehouse staff and delivery personnel, while also expanding its line-haul routes to ensure timely and high-quality deliveries.
