Circles, a global telco technology company, announced that povo2.0, the digital telco brand launched with KDDI Corporation, Japan’s leading telecommunications company, continues to achieve high customer satisfaction with a 30% growth in user engagement and an 8% increase in average revenues per user (ARPU).
First launched in 2021, povo2.0 by KDDI Digital Life (KDL) leveraged Circles’ platform and operator expertise to develop and launch diverse consumer offerings. povo2.0 has consistently achieved net promoter scores significantly higher than average industry benchmarks, a key measure of customer satisfaction.
In a study by Circles and KDL this year, user engagement on povo2.0 has risen significantly by 30% with new service offerings, which include gaming parlours, comics, entertainment and lifestyle experiences. This is made possible by Circles’ Innovation Engine, which uses its proprietary Sandbox technology to enable telco operators like KDL to enhance customer offerings quickly, efficiently, and profitably.
povo2.0 has also achieved a notable 8% increase in base ARPU from customers using the services offered by Circles’ Innovation Engine. This reflects Circles’ Innovation Engine’s ability to drive higher customer value, loyalty and growth.
KDL and Circles will scale these successes across more service offerings and customer segments on povo2.0 with Circles’ Innovation Engine.
Toshiro Akiyama, CEO of KDDI Digital Life, said, “Since its launch, povo2.0 has been popular with customers. This is a clear indication of our successful collaboration with Circles. By closely following customer preferences and delivering precisely what they desire, we have continued to make KDDI and povo2.0 the preferred service provider for Japanese customers.”
Rameez Ansar, CEO and Co-Founder of Circles, said, “Our long-standing partnership with KDL enables us to leverage telco synergies, as we weave KDDI’s telco expertise and strong presence among Japanese consumers with Circles’ strong digital and startup DNA to set new benchmarks in digital transformation. Together, we can launch new products and services monthly and make a real impact on customer engagement and ARPU.”
