Emirates has reached a significant milestone with the inauguration of its new Travel Store in Hong Kong, marking the airline’s first such establishment in the Far East. The opening ceremony, graced by Orhan Abbas, Emirates senior vice president, commercial operations, Far East, and attended by Shaikh Saoud Al Mualla, UAE Consul General, along with Sultan Alriyami, Emirates Area Manager for Hong Kong, underscored the store’s strategic importance.
Situated in the Nexxus Building, this pioneering Emirates Travel Store embodies a new retail blueprint that will gradually expand across the wider Far East region and the airline’s global network. The event drew distinguished guests, trade partners, and media representatives, highlighting Emirates’ commitment to enhancing the travel experience for its customers.
The store offers a range of premium services including flight reservations, ticketing, and personalised customer assistance, reinforcing Emirates’ dedication to bringing its world-renowned products, services, and signature hospitality closer to the city’s residents and visitors. This initiative marks a pivotal step in Emirates’ strategy to redefine retail travel experiences, setting a new standard in customer service excellence in Hong Kong and beyond.
“We are delighted to inaugurate the first Emirates travel store in the Far East region, in Hong Kong, to deliver an enhanced and exceptional service to our valued customers. The city has always been strategically important for us and by launching our first travel store in Central Hong Kong, we aim to offer our valued customers an elevated travel retail experience, and better deliver Emirates’ hospitality at every step of the customer journey,” said Orhan.
“In line with our ‘Fly Better’ promise, Emirates travel store combines advanced technology with personalised service provided by our well-versed travel consultants to ensure a seamless and enriching experience for our customers,” he added.
Explore endless travel opportunities at Emirates Travel Store
Emirates has unveiled a state-of-the-art retail space spanning 1500 square feet, designed to offer customers a luxurious and inviting environments for all their travel needs. Featuring four dedicated customer service counters, the store provides seamless assistance for flight reservations, ticketing, and general inquiries.
Knowledgeable travel consultants embody Emirates’ renowned hospitality, ensuring personalised service from booking to departure and crafting bespoke travel itineraries tailored to individual preferences.
The store boasts interactive screens for customers to capture memorable selfies against iconic Emirates backdrops, enhancing the shopping experience with smart technology-driven self-service options that minimise wait times. LED screens display the latest Emirates products and promotions, while a special highlight includes a limited-time display of Emirates’ Premium Economy Class seats, offering visitors a firsthand glimpse of comfort and luxury in the skies.
Adding to the allure, customers can browse a curated selection of Emirates official merchandise and travel accessories, ensuring they’re well-prepared for their journey ahead.
Emirates elevates travel experience in Hong Kong
Emirates continues to strengthen its presence in Hong Kong with 21 weekly flights connecting the city to Dubai. Demonstrating its commitment, the airline recently signed a Memorandum of Understanding with the Hong Kong Tourism Board to bolster inbound tourism from key European and Middle Eastern markets.
The newly revamped Emirates Lounge at Hong Kong International Airport promises passengers a premium pre-flight experience, complemented by the expansion of its Chauffeur-drive service to include Business Class passengers in Hong Kong, further enhancing travel convenience and comfort.
