AXA Hong Kong and Macau unveiled the upgrade of SmartTraveller Plus’, with newly added benefits such as virtual medical consultation, medicine delivery and optional cruise benefits.
These enhancements aim to provide advanced travel insurance protection to customers, allowing them to enjoy peace of mind on their journeys.
Reflecting our commitment to being customers’ lifelong partners, AXA constantly evolves and refines existing products to meet the ever-changing needs of our valued customers.
The notable updated features of SmartTraveller Plus are as follows:
- Market-leading virtual medical consultation and medicine delivery via MyDoc Health Passport – AXA understands medical support is important for customers travelling overseas, hence SmartTraveller Plus offers medical teleconsultation and medicine delivery via MyDoc Health Passport as part of the annual cover for all levels of coverage. These services are available in designated cities in Japan, Thailand, Vietnam, Singapore and the Philippines. The first two teleconsultations per insurance period are free of charge, with access to both Hong Kong and overseas doctors, eliminating the fear of the language barrier. If needed, prescribed medicine can be delivered to the customer’s location, with the customer required to pay for the fee upfront and then be reimbursed under the policy by filing a claim.
- Unique add-on protections and comprehensive support for cruise benefits – The new cruise add-on protections are tailored to provide suitable protection for cruise lovers. The coverage includes cancellation protection for cruise journeys, curtailment and cancellation for shore excursions, and accident protection to cruise hijacking.
Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau, said, “In today’s dynamic travel landscape, we understand the importance of offering comprehensive support to travellers, especially as they navigate uncertainties abroad.”
“Through our latest enhancements to ‘SmartTraveller Plus’, we reaffirm our unwavering dedication to ensuring worry-free travel experiences for all our customers, empowering them to explore the world with confidence, knowing that they have a trusted partner by their side every step of the way,” he said.
Annual Cover is also made available for all levels of plans, catering to the varying needs of frequent travellers, including those individuals who primarily take short trips like destinations in the Greater Bay Area, requiring basic coverage on medical expenses and personal accidents, as well as those seeking higher coverage for their explorations around the world.
