Epson Philippines marks its 25th anniversary in the country with the recognition that acknowledges its excellent customer support in Epson Service Centres.
The Best Customer Service 2023 award acknowledges Epson’s commitment to delivering exceptional customer service.
The company ranked first in Statista and Philippine Daily Inquirer’s Best Customer Service 2023 survey in the Home Goods, Consumer Electronics category.
The award, which was based on a nationwide poll conducted independently with more than 11,000 participants, highlights Epson’s dedication to providing outstanding customer service and support with a focus on accessibility, communication, and professional competence.
“We are inspired by our customers’ confidence in us to keep pursuing service excellence,” said Masako Kusama, Epson Philippines President and Director.
“This recognition inspires us to continue providing top-notch customer support and exceed expectations.”
Epson Philippines recognition
The company has gone through significant growth throughout the years, largely driven by its innovative and sustainable solutions, client-oriented approach, and dedicated staff members.
“At Epson, we leverage our efficient, compact, and precise innovations to effect positive and meaningful change in the world,” said Kusama.
“We firmly believe that energy-saving solutions and space-saving innovations contribute to the improvement of businesses’ operations and the protection of our environment,” she added.
It has seen consistent year-over-year growth, driven by its continuous ink supply system (CISS) printers, CAD printers, projectors, scanners, and large format printers.
Additionally, the focus on driving B2B transformation by leveraging digital and streamlining operations has contributed to its success in the market.
The company dominated the market across various product categories in 2022 according to the International Data Corporation (IDC). Among these include inkjet printers, ColorWorks printers, CAD and photo printers.
Epson also emerged as the top brand in POS printers, textile printers, scanners, and high-brightness projectors. Meanwhile, it is targeting to increase its 8% year-over-year growth last year to 12% this year.
Epson Philippines 25th anniversary
Additionally, it remains strongly committed to pursuing a greener future. The dedication to both local and global environmental preservation is evident in its various initiatives and achievements.
Achieving its global commitment to shift to renewable energy across all manufacturing sites ahead of the 2023 deadline, the manufacturing plant in Batangas transitioned to geothermal and hydroelectric power in 2021.
Epson Philippines’ product range is also designed to help reduce environmental impact via its heat-free technology, enabling its printers to consume less electricity compared to laser printers.
“Guided by our global aspirations, we have placed sustainability at the heart of our business. Sustainability is a key priority for Epson, and this is reflected across all aspects of our business,” shared Kusama.
She said, “The realisation of our goal cannot be achieved by Epson employees alone. It requires empathy and shared purpose among our customers, partners, and society.”
Epson Philippines also forged strategic partnerships with organizations like WWF-Philippines to address environmental issues and contribute to a green future.
The partnership aims to protect the country’s rich biodiversity and empower local communities through projects focused on mangrove conservation and restoration, climate change education, and sustainable food production systems.
“With our consistently strong business performance, unwavering commitment to sustainability, and customer service recognition, I believe Epson Philippines is poised to continue leading the way in the technology industry,” concluded Kusama.
